Job description
Catering Retail Manager
Surrey
£42,000 + bonus up to 10%
5 days out of 7 (40 hours per week)
About the Setting
This role is based at one of the UK’s most iconic visitor destinations—an historic garden attracting over a million guests each year and home to one of the world’s largest and most diverse plant collections.
The site offers seven unique catering outlets, ranging from a bustling Food Hall and café to mobile units and relaxed family dining spaces. All outlets operate during the day only, except for occasional private events. A trusted onsite catering partner manages day-to-day delivery and supports the functions operation.
The Opportunity
We’re seeking an energetic, people-focused Catering Retail Manager to take ownership of the main Food Hall. You will lead a team of approximately 15 colleagues with the support of an Assistant Manager, reporting directly to the Head of Operations.
What We’re Looking For in a Catering Retail Manager
We want a hands-on leader—not someone based in an office. You should be confident, charismatic, and instantly recognisable as the person in charge. Responsive, organised, and passionate about standout customer service, you’ll thrive in a lively, guest-driven environment.
Background MUST include:
Surrey
£42,000 + bonus up to 10%
5 days out of 7 (40 hours per week)
About the Setting
This role is based at one of the UK’s most iconic visitor destinations—an historic garden attracting over a million guests each year and home to one of the world’s largest and most diverse plant collections.
The site offers seven unique catering outlets, ranging from a bustling Food Hall and café to mobile units and relaxed family dining spaces. All outlets operate during the day only, except for occasional private events. A trusted onsite catering partner manages day-to-day delivery and supports the functions operation.
The Opportunity
We’re seeking an energetic, people-focused Catering Retail Manager to take ownership of the main Food Hall. You will lead a team of approximately 15 colleagues with the support of an Assistant Manager, reporting directly to the Head of Operations.
What We’re Looking For in a Catering Retail Manager
We want a hands-on leader—not someone based in an office. You should be confident, charismatic, and instantly recognisable as the person in charge. Responsive, organised, and passionate about standout customer service, you’ll thrive in a lively, guest-driven environment.
Background MUST include:
- High-volume retail catering
- Staff dining / B&I environments
- Lead, motivate, and inspire the Food Hall team to deliver exceptional service
- Maintain high operational standards and ensure smooth daily running
- Drive sales, manage stock, and support key financial targets
- Create a welcoming environment that reflects the destination’s brand and guest expectations
- Collaborate closely with onsite catering teams and the wider operations and functions teams
- Recruit, train, and develop team members
- £42,000 salary
- Up to 10% bonus (50% company performance, 50% site performance)
- A unique working environment set within extraordinary gardens
- The chance to make a real impact at one of the UK’s most visited cultural attractions