Job description
Event Operations Manager
Location: Ascot, Berkshire
Venue: 5 Star Hotel
Salary: £55,000 per annum
About the Role
Off to Work are currently recruiting for an experienced Event Operations Manager to lead a talented team delivering exceptional food and beverage experiences across a prestigious luxury property. From elegant corporate events to bespoke social celebrations, in-room dining and outdoor picnics, you'll ensure every guest touchpoint reflects the very best in 5-star service.
This is a fantastic opportunity for a hands-on leader who thrives on coaching a team, driving service excellence, and being genuinely present on the floor.
What You'll Be Doing
Location: Ascot, Berkshire
Venue: 5 Star Hotel
Salary: £55,000 per annum
About the Role
Off to Work are currently recruiting for an experienced Event Operations Manager to lead a talented team delivering exceptional food and beverage experiences across a prestigious luxury property. From elegant corporate events to bespoke social celebrations, in-room dining and outdoor picnics, you'll ensure every guest touchpoint reflects the very best in 5-star service.
This is a fantastic opportunity for a hands-on leader who thrives on coaching a team, driving service excellence, and being genuinely present on the floor.
What You'll Be Doing
- Overseeing the smooth day-to-day running of the Events Operations department, ensuring spaces are set to function sheets and client instructions
- Maintaining meeting and event spaces to "show-round" standard at all times
- Leading daily pre-shift briefings, allocating tasks and communicating event details to the team
- Attending weekly function meetings and daily hotel briefings
- Championing guest satisfaction — gathering feedback, reviewing service standards, and driving continuous improvement
- Managing departmental stock, ordering, and cost control, keeping a close eye on payroll and P&L performance
- Leading by example with a visible, hands-on presence across the department
- Building genuine, personalised relationships with guests to exceed their expectations
- Ensuring back-of-house and preparation areas are consistently clean, organised, and well maintained
- Overseeing accurate billing and cashiering processes
- Supporting team engagement and guest satisfaction targets
- Fostering a collaborative culture that builds strong relationships across departments
- Designing and delivering training and development plans to help your team grow
- Working closely with the Events Sales Team and culinary team to keep communication seamless
- Conducting performance reviews, setting goals, and coaching individual development
- Partnering with the Director of Food & Beverage on rotas and shift patterns, factoring in holidays, sickness, and business levels
- Forecasting agency staffing needs in good time
- Flexibly supporting both Event Operations and In-Room Dining, as business needs require
- Hotel school diploma or equivalent qualification
- Experience in a 5-star hotel environment
- Previous experience in a similar events or F&B operations role
- Strong food and wine knowledge
- Commercial and business awareness
- Excellent interpersonal and communication skills
- Proven leadership and team development skills
- Strong influencing and negotiation ability
- A natural motivator with strong problem-solving and complaint-handling skills
- Must live outside of London or be willing to relocate to the Ascot area