Job description
Events Client Services Manager
Location: Central London & The City
Salary: £45,000-£48,000 + Quarterly Performance Bonus
Contract: Full Time, Monday-Friday
Our client is a premium flexible workspace and events business, creating exceptional environments where businesses work, meet and connect across London.
We are looking for an Events Client Services Manager to own the client journey from confirmed booking through to successful event delivery. Acting as the key point of contact for clients, venue teams and supplier partners, you'll ensure every event reflects the premium standards of the brand.
This is not a hands-on catering or food & beverage operations role. It's a client-facing position focused on event planning, stakeholder management and delivering exceptional customer experiences. Whilst much of the role is office-based coordination, you will be expected to lead the operational delivery of larger, high-profile or strategically important events on-site.
Key Responsibilities
Location: Central London & The City
Salary: £45,000-£48,000 + Quarterly Performance Bonus
Contract: Full Time, Monday-Friday
Our client is a premium flexible workspace and events business, creating exceptional environments where businesses work, meet and connect across London.
We are looking for an Events Client Services Manager to own the client journey from confirmed booking through to successful event delivery. Acting as the key point of contact for clients, venue teams and supplier partners, you'll ensure every event reflects the premium standards of the brand.
This is not a hands-on catering or food & beverage operations role. It's a client-facing position focused on event planning, stakeholder management and delivering exceptional customer experiences. Whilst much of the role is office-based coordination, you will be expected to lead the operational delivery of larger, high-profile or strategically important events on-site.
Key Responsibilities
- Manage the post-sale event journey from booking confirmation to delivery.
- Act as the primary contact for clients throughout the planning process.
- Coordinate catering, AV, cleaning and other supplier partners.
- Work closely with venue and sales teams to ensure seamless delivery.
- Produce event plans, schedules and operational briefs.
- Monitor budgets, costs and commercial performance.
- Ensure every event delivers an outstanding client experience.
- Experience in event delivery, client services, venue management or corporate events.
- Strong organisational and project management skills.
- Commercially aware with excellent communication abilities.
- Confident managing multiple stakeholders and suppliers.
- Passionate about delivering exceptional client experiences.
