Hotel Reception Supervisor

Hotel Reception Supervisor

• Basingstoke | Up to £29,000 per year
• 40 hours per week | 5 days in 7
• Mixture of early and late shifts
• Due to location must have access to a car
• 2 years Hotel experience needed

Off to Work are looking for an experienced and confident Hotel Reception Supervisor to join a friendly front office team at a well‑established 4‑star hotel in Basingstoke. If you enjoy leading by example, delivering great guest service and being part of a positive, supportive workplace, this could be a great next step in your hospitality career.
This is a hands‑on role where no two days are the same. You will be number 2 to the Reception Manager, oversee daily reception operations and help create a welcoming, professional experience for every guest from arrival to departure. You’ll be trusted to make decisions, support your team and handle guest needs calmly and confidently.

The Role

• Lead and support the reception team to deliver outstanding guest service
• Act as a key point of contact for guests, handling enquiries, requests and complaints
• Assist with reception and reservations shifts, including reports, audits and shift close
• Coordinate with housekeeping, maintenance and other departments
• Ensure front office procedures, brand standards and safety policies are followed
• Support training, scheduling and performance monitoring of reception staff

About You

• At least 2 years’ reception experience in a 4‑star hotel
• Natural leader with a warm, professional manner
• Calm under pressure with strong organisation and problem‑solving skills
• Flexible and happy to support the wider hotel when needed
• Experience using Opera, Guestline or Rezlynx is a plus
• Access to a car required due to the out‑of‑town location

Key Details

• 40 hours per week, 5 days out of 7
• AM and PM shifts on a rota, including weekends

The Client

• A supportive, team‑driven working environment
• A management team that wants to promote from within
• A hotel committed to delivering outstanding guest experiences
• The opportunity to work in a high‑quality setting
• Competitive pay with scope for development

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