Receptionist

Boutique Hotel Receptionist
New Town, Edinburgh
40 hours per week | 5 days over 7
From £13.45 per hour

Off to Work are delighted to be recruiting a receptionist for a beautiful 34‑bedroom boutique hotel located in the heart of Edinburgh’s New Town.
This charming hotel features elegant en‑suite bedrooms, stylish private dining and meeting rooms, and two impressive banqueting suites, all supported by warm, attentive service.
  
The Role
As the face of the hotel, you will play a key role in welcoming guests, ensuring smooth day‑to‑day operations, and delivering an excellent guest experience from arrival to departure.
Key responsibilities include:

• Answering and directing incoming telephone calls
• Dealing with reservations enquiries by email and telephone
• Welcoming guests and managing check‑ins and check‑outs
• Processing guest payments
• Handling guest enquiries with professionalism and care
• Providing recommendations and local knowledge about Edinburgh

Experience with Guestline / Rezlynx front office systems would be beneficial, though full training will be provided. Minimum of 1 year’s experience in a similar role is required.  
  
What We’re Looking For

• A professional and friendly manner
• A genuine passion for customer service
• Strong communication and organisational skills
• A reliable team player who remains calm under pressure

  
Shifts
The shift pattern is either:

• 7:00am – 3:00pm
• 2:30pm – 10:30pm

  
The client?

• A supportive, team‑driven working environment
• A hotel committed to delivering outstanding guest experiences
• The opportunity to work in a high‑quality boutique setting
• Competitive hourly pay with scope for development

  
If you’re passionate about hospitality and enjoy creating memorable guest experiences, we’d love to hear from you.
Apply today through Off to Work and take the next step in your hospitality career.

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