Customer Service Advisor

Posted 04 March 2024
Salary £27,457.00
LocationSurrey
Sector Other
Reference607869
Expiry 28 May 2024

Job description

Customer Experience Advisor  
Monday to Friday 
Surrey
£27,457 per annum with great benefits

A great opportunity has arisen for a Customer Experience Advisor to work within within a Procurement & Supply Chain Business which is part of a international contract catering company.

Primary responsibility of the Customer Experience Advisor is to assist with the delivery of onboarding suppliers, units and assisting with training both face to face or via Teams. Providing help and support to all Customers / Suppliers and Team Members who contact us via telephone, email, live chat and helpdesk service tickets. You will serve as a first point of contact to all of our suppliers / customers so a passion for customer service along with excellent communication skills is paramount.
 
Key Responsibilities of Customer Service Advisor:
  • Work with Data Management to assist with the AVL / Supplier Onboarding process
  • Work with Data Management to assist with all Unit set ups from start to finish
  • Provide initial and ongoing training for Suppliers and Units both face to face or via Teams
  • Provide a “first point of contact” for all customers via Live Chat, Helpdesk, phone and email queries.
  • To Triage ALL queries that come into the Team and either resolve or pass on to relevant Teams - Escalate or forward issues to specialist technical or procurement functions, setting priority and required resolution times.
  • Ensure efficient delivery of client helpdesk support, system administration and proactive assistance to all clients and suppliers.
  • Continually expand knowledge on the system modules and functionality to promote maximum assistance to clients, suppliers and colleagues alike.
  • Work closely with both internal and external, field-based client account managers
  • Ensure all calls are captured in helpdesk tickets and adhere to timeline, chase for a resolution and escalate where necessary keeping the customer informed at all times and make them aware of the final resolution.
  • Keep your knowledge base current and attend/complete all relevant training.
Essential Skills:
  • Excellent written and verbal communication
  • High level of attention to detail and accuracy
  • Good administrative and computer skills (Excel, Word etc)
  • Ability to prioritise
  • Ability to deliver excellent customer service
  • Ability to work under pressure
  • Proactive team player, possessing self-management & organisation skills
  • Has an “ownership” can do ethic.