Job description
Recruitment Service Manager
Hybrid AI & Human Recruitment
Hospitality/Leisure/Tourism
London
Basic Salary: £45,000 – £50,000
OTE: £68,000 per annum
We’re building a new kind of recruitment service — one that blends smart AI technology with the warmth and care that defines great hospitality.
As our Recruitment Service Manager, you’ll be at the centre of it: driving recruitment delivery, leading client relationships, and developing commercial opportunities that help the platform grow.
This is a hands‑on role for someone who loves recruitment, enjoys business development, and is excited by the blend of people, process, and technology.
What You’ll Do as Recruitment Service Manager
Lead the day‑to‑day running of our AI‑powered, human‑centred recruitment service
Deliver and oversee the full recruitment cycle, ensuring quality matches and a smooth process for candidates and clients
Drive business development by identifying opportunities, onboarding new employers, and growing existing accounts
Build strong, commercially focused client relationships that support retention and revenue growth
Coach and support a team who deliver interviews, assessments, and candidate guidance
Own and manage the recruitment platform/ATS, ensuring accuracy, efficiency, and continuous improvement
Oversee the human quality assurance layer that complements AI‑generated matches
Manage budgets and contribute directly to strong commercial outcomes
Use data and insights to optimise processes and elevate candidate and client experience
What You Bring
Strong recruitment experience (agency, RPO, or in‑house), ideally in volume or hospitality hiring
Proven ability to drive business development or sales within a recruitment or people‑focused environment
Confidence using modern recruitment technology, CRM/ATS platforms, and AI‑supported tools
Excellent communication skills and the ability to build trust and influence decision makers
A calm, organised, solutions‑focused approach with strong process discipline
A passion for people, service, and creating positive, human-centred experiences
What We Offer
A supportive, people‑centred culture where wellbeing and kindness matter
Clear development and growth opportunities as our service expands
A meaningful role shaping a recruitment experience that will support thousands of jobseekers
A modern, flexible working approach aligned with the hospitality sector
Transparent, fair pay with the opportunity to make a real impact
If you’re a driven recruiter who loves combining strong client relationships, commercial growth, and human‑focused service with innovative technology — we’d love to hear from you.
