Job description
Operations Manager (Quality & Experience Manager)
Contract Catering (B&I)
London – City & West End
£55,000+ (Negotiable)
Are you a General Manager of a large site or a Multi-Site Manager eager to take the next step into an Operations Manager role? Do you have bags of gravitas and personality and the drive to make an impact? If so, this could be the perfect opportunity for you!
In a market dominated by the big players, our client is an independent caterer breaking the mould. As they continue to grow, they’re looking for an Operations Manager to join their small, dynamic team—someone who is hands-on, passionate, and ready to be part of an exciting journey to success.
The Role
This is not a desk-based, head office role—it’s a hands-on operational position at the heart of the business. You’ll be on the ground, ensuring that every detail reflects their commitment to excellence, while also playing a key role in sales presentations where your confidence and charisma will help win new business.
Key Responsibilities
We’re looking for someone who:
If you’re ready to step up into your first Operations Manager role in a company that values quality, creativity, and individuality, we want to hear from you!
Contract Catering (B&I)
London – City & West End
£55,000+ (Negotiable)
Are you a General Manager of a large site or a Multi-Site Manager eager to take the next step into an Operations Manager role? Do you have bags of gravitas and personality and the drive to make an impact? If so, this could be the perfect opportunity for you!
In a market dominated by the big players, our client is an independent caterer breaking the mould. As they continue to grow, they’re looking for an Operations Manager to join their small, dynamic team—someone who is hands-on, passionate, and ready to be part of an exciting journey to success.
The Role
This is not a desk-based, head office role—it’s a hands-on operational position at the heart of the business. You’ll be on the ground, ensuring that every detail reflects their commitment to excellence, while also playing a key role in sales presentations where your confidence and charisma will help win new business.
Key Responsibilities
- Lead & Inspire – Motivate and guide a small, dedicated team to deliver exceptional workplace dining experiences.
- Operational Excellence – Oversee day-to-day operations, ensuring smooth execution and impeccable quality.
- Client Engagement – Build strong relationships with clients and tailor services to their needs.
- Sales Representation – Support new business pitches with your energy, gravitas, and passion.
- Drive Innovation – Help shape the future of workplace dining with fresh ideas and creative thinking.
We’re looking for someone who:
- Has a proven track record in General Catering Management within contract catering or hospitality.
- Loves leading teams and inspiring people to do their best work.
- Is confident, well-presented, and a strong communicator—you’ll represent the business in key client moments.
- Has a passion for great food, hospitality, and customer experience.
- Is hands-on and proactive—you’re not afraid to roll up your sleeves and get involved.
If you’re ready to step up into your first Operations Manager role in a company that values quality, creativity, and individuality, we want to hear from you!
