Staffing Operations Manager

Posted 05 July 2024
Salary £32,000
Sector Recruitment and Staffing
Expiry 01 August 2024

Job description

Staffing/Operations Manager - Edinburgh
Staffing and Talent Solution Agency
5 days per week (40-hour week), Mon-Sun rota-based shifts
£32,000 PA dependent on experience
We are now looking for a Staffing/Operations Manager to join our expanding and bustling Edinburgh Team.
Working within our team, the Staffing/Operations Manager’s key functions in this position are to nurture and develop client relationships, ensuring clients’ expectations are always exceeded with teams perfectly tailored to their needs. Furthermore, you will proactively identify and pursue new business opportunities to grow your client portfolio and revenue, whilst maintaining a real focus on quality delivery. Our Staffing/Operations Managers are often found out on-site with our clients making sure what we are delivering is on point. From checking in teams and carrying out uniform and grooming checks to even working a shift where a senior presence is needed.
Our operations team is at the core of our casual placement hub. As a Staffing/Operations Manager, you'll need to be a confident communicator with and logical mind and a multitasker extraordinaire.  Flexibility, dynamic nature, and practical understanding of our client’s needs are key.
Some of the aspects you will be responsible for as Staffing/Operations Managers in Edinburgh will include:
  • Maintaining, nurturing and developing client relationships within your portfolio of client accounts across Edinburgh and the surrounding areas.
  • Proactive and regular recorded client relations management.
  • Strategic planning to securing new business though proactive out reach to expand your client portfolio.
  • Championing the Off to Work brand at all times and communicate our ethos through working practices.
  • Ensure operational practices and standards are always adhered to.
  • Attend and assist with Event Quality Checks on-site, to deliver an immaculate, well-groomed team, in line with client requirements.
  • Actively nurture and mentor the casual team with a warm, passionate, and caring approach, and with open channels of communication.
  • Build in-depth knowledge of the casual team to match team members to our client’s requirements.
  • Overall forecasting and planning for upcoming bookings and associated tasks to ensure all deadlines are met.
  • Identify and pursue new business opportunities, to grow your client portfolio and revenue streams and maintain a real focus on quality delivery.
  • Day to day management, tasking and supervision of junior office team and direct reports including 1-1 and on the job training and development.
What we require from our Staffing/Operations Managers in Edinburgh:
  • Must live in Edinburgh or surrounding area, have good knowledge of the area (Good networking avenues within hospitality, advantageous but not essential)
  • Minimum of 3 years in an operations management role within 4 or 5 star hotels, premium events and/or corporate hospitality. During this time must have had direct reports which you needed to manage day to day and train.
  • Experience in proactive outreach for new business and strategic planning to expand client portfolios
  • Acute ability, personal discipline and drive to work within a team as well as autonomously and effectively
  • A real people person with great empathy and excellent communication skills including fluency in spoken and written English. Must be comfortable working telephonically.
  • Drive and determination with attention to detail and an innate ability to focus on a variety of tasks
  • Creative and able to find workable resolutions for long-term success
  • Exemplary work ethic
  • Fully computer literate with strong skill in Microsoft Office programs and applications. (Experience with Hubspot or other CRM systems is advantageous but not essential)
  • An inspirational leader who isn’t afraid to get their hands dirty
  • Scottish Personal licence (Advantageous but not essential)
  • Drivers Licence 
Some of the reasons we love working for Off to Work
  • Open team environment and camaraderie between all regions
  • Company-wide profit share
  • Regular (funded) social events
  • Annual company-wide conferences, held in exciting locations around the world
  • Personal training and development allowance
  • Eye care vouchers
  • Full health screening annually for team members aged 40+
  • 1 celebration day off per holiday year
All are available to you, once you pass your probation.

Does this sound like a perfect fit for you? APPLY now with your CV and cover letter and let's chat and get the application process rolling.
As the UK's premier hospitality staffing, training and consultancy company, Off to Work have sourced the finest talent for the most prestigious events in the UK, and beyond since 2000. We have raised the bar in hospitality service standards by thinking differently and challenging perceptions of how casual staffing should be practised. From Royal Palaces, Racecourses, The Grand Prix, Rugby World Cup and the UK’s biggest and best Stadia to 5-star hotels and prestigious wedding caterers, we strive to create lasting and long-standing positive impression.

Off to Work is committed to fostering a diverse, equitable, and inclusive workplace. We believe that a diverse team leads to innovation, collaboration, and better outcomes for our employees, customers, and community. We are dedicated to promoting a culture where everyone feels valued, respected, and included by championing the principle that ‘All are welcome’. We are a Disability Confident Committed organisation.
As an equal opportunity employer, we encourage candidates from all backgrounds to apply and join us in our mission to become the number one high-level Hospitality Training centre and Staffing Solutions Company in the world.