Job description
Guest Services Manager
Corporate Environment Setting
Baker Street, London
Salary: Up to £50,000 + Excellent Benefits
Monday–Friday (predominantly)
We are seeking a polished, strategic, and service-driven Guest Services Manager to lead the front-of-house and lobby experience across a prestigious portfolio of mixed-use commercial and residential buildings in Central London.
This is a high-profile appointment requiring an individual with a proven background in 5★ luxury hospitality environments—where exceptional service standards, attention to detail, and guest experience are paramount.
While this role is predominantly Monday–Friday, you will oversee a team that includes night operations. As part of effective leadership and team development, you will be expected to engage with all shifts, including occasional out-of-hours presence.
This is an great opportunity for an ambitious professional to transition their 5★ service expertise into a corporate environment, with the autonomy to shape, elevate, and redefine the guest experience across a multi-site operation
The Role
You will take full ownership of Front of House operations, driving consistency, professionalism, and an elevated hospitality experience across the estate.
Key responsibilities
About You
To be successful in this role, you must come from a 5★ or luxury hospitality background, where delivering exceptional, intuitive service is second nature. We are particularly interested in candidates with experience from:
You will also demonstrate:
Corporate Environment Setting
Baker Street, London
Salary: Up to £50,000 + Excellent Benefits
Monday–Friday (predominantly)
We are seeking a polished, strategic, and service-driven Guest Services Manager to lead the front-of-house and lobby experience across a prestigious portfolio of mixed-use commercial and residential buildings in Central London.
This is a high-profile appointment requiring an individual with a proven background in 5★ luxury hospitality environments—where exceptional service standards, attention to detail, and guest experience are paramount.
While this role is predominantly Monday–Friday, you will oversee a team that includes night operations. As part of effective leadership and team development, you will be expected to engage with all shifts, including occasional out-of-hours presence.
This is an great opportunity for an ambitious professional to transition their 5★ service expertise into a corporate environment, with the autonomy to shape, elevate, and redefine the guest experience across a multi-site operation
The Role
You will take full ownership of Front of House operations, driving consistency, professionalism, and an elevated hospitality experience across the estate.
Key responsibilities
- Leading, developing, and inspiring a team of 10–15 (seasonally adjusted)
- Driving best-in-class service delivery across multiple buildings
- Building strong, trusted relationships with occupants, residents, visitors, and stakeholders
- Embedding a “one team” culture through cross-training and agile workforce planning
- Continuously reviewing and enhancing operational standards and guest experience
About You
To be successful in this role, you must come from a 5★ or luxury hospitality background, where delivering exceptional, intuitive service is second nature. We are particularly interested in candidates with experience from:
- Luxury hotels (5★)
- Premium airlines (First/Business Class service environments)
- High-end restaurants or private members’ clubs
- Luxury leisure environments (e.g., cruise lines, exclusive clubs, premium lifestyle venues such as polo clubs)
You will also demonstrate:
- Strong leadership capability with the ability to shape culture and elevate standards
- A highly professional, polished presence with natural gravitas
- A proactive, solutions-focused mindset
- Experience operating within high-profile, client-facing environments
- A genuine passion for delivering exceptional guest experiences at every touchpoint
